Do you accept returns?
Yes. A return may be made within 14 days of the delivery date indicated on your tracking information.
How do I make a return?
If you need to make a return, please contact us at firstname.lastname@example.org within 14 days of receipt. The email subject should say RETURN. We will send you a mailing label to return your product in all original packaging.
Once your purchase is returned back to us you will receive a refund. The return shipping cost and the original shipping fee will be deducted from your refund amount.
What shipping provider do you use?
Most of our orders are shipped via UPS. When your order ships you will receive a shipping notification with tracking details and the name of the shipping provider. Some items will be shipped via USPS. We are not responsible for lost or stolen packages.
Do you ship international orders?
Yes. We ship internationally to a limited number of countries outside the US. International orders ship via USPS. We are not responsible for additional duties, fees or customs that you may have to pay. We are not responsible for lost or stolen packages. International orders ship out within 2-7 business days and typically take approximately two weeks to be delivered to you. However, it could take longer if the package gets held up in customs.
How long will it take to receive my order?
Shipments go out within 2-4 business days and ship either ground UPS or USPS priority mail. If you have a rush order please send us an email (email@example.com) with RUSH SHIPMENT in the subject line. We will do our best to accommodate your deadline. If we can’t honor it, we will let you know right away.
Do the actual products look the same as they do on the website?
Ruby Red Skipper products are made by hand, so there will be variations within the products. Tea towels are approximately 16” by 24”, but some may be slightly larger or smaller. They are made from flour sack linen, which has a nubby surface texture. Sometimes the flour sack material has a slight beige or ivory cast to it rather than being pure white. Also, because of the nature of flour sack, the tea towels don’t always have a perfectly rectangular shape. This adds to their charm and is typical of tea towels from the 1800s! Because these are silk screened by hand, ink coverage may vary. We have made every attempt to accurately photograph the ink colors used on the tea towels, but different computers and mobile devices may display the colors in a different shade.
Napkins are made from Czechoslovakian linen and have the typical nubby texture you would expect from a 100% linen product. They are approximately 17” x 17” but may vary in size by a small amount. They are quite pouffy when new but will relax and take on a different hand once they’ve been washed several times. Napkins are silk screened by hand, so there will be slight variations in ink coverage from napkin to napkin. Ink color may appear different on your computer monitor or mobile device than on our website.
How do I care for the products?
Wash tea towels and napkins in warm or cool water. Tumble dry at a low temperature. Both products will shrink considerably if too hot a setting is used. Tip: take the linen napkins out of the dryer before they are completely dry to prevent wrinkling.
Are your products made in the US?
You bet! All designs are drawn by hand in Brooklyn, NY. Printing is done in the US, primarily in NYC. Fabrics are sourced from outside the US but are cut and sewn in America.